Partner, P&C Operations

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you’ll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We’re passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.

Everyday, our Global People & Culture team role models the following strategic pillars:

- Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level
- Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders
- Total Rewards: Reward and incentivize our people when and how it matters
- People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center
- Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people

The Opportunity

Responsible for leading the delivery of People & Culture Operations services across China and Hong Kong. This role acts as the primary operational partner for employee lifecycle administration, Workday governance, employee and manager support, and operational compliance. The Partner, P&C Operations serves as the local operational lead, ensuring consistent service delivery, data integrity and process standardization while supporting regional P&C Operations priorities.

Responsibilities

Act as the operational lead for P&C Operations activities across China and Hong Kong.; Coordinate onboarding, offboarding and employee lifecycle administration processes.; Manage Workday transactions, organisational changes and employee data updates.; Support employee and manager inquiries and case management activities.; Ensure compliance with local employment requirements and operational processes.; Monitor data integrity and identify opportunities to improve quality and efficiency.; Support audit, reporting and governance activities.; Partner with Talent Acquisition, Payroll, Compensation & Benefits and Business Partners to ensure seamless employee experiences.; Identify opportunities for process standardisation and continuous improvement.; Provide coaching and guidance to Operations Coordinators as required.; Support implementation of regional P&C Operations initiatives and service delivery standards.

Requirements

Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.; Bachelor's Degree in Human Resources, Business Administration or a related discipline.; 5+ years of People & Culture / Human Resources experience.; Experience supporting employee lifecycle administration and HR operations.; Experience with Workday and HR systems.; Experience supporting multiple stakeholder groups in a dynamic environment.; Ability to manage multiple priorities and deadlines.; Strong attention to detail and data accuracy.; Knowledge of local employment legislation and compliance requirements.; Strong written and verbal communication skills in English and Mandarin.; Strong problem-solving and organizational skills.; Ability to work independently and collaboratively across teams.; High level of discretion when handling confidential information.