Partner Success Director

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. As a Partner Success Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers.

Responsibilities

Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta; Serve as the primary point of contact and platform expert for technology and solution partners; Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact; Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions; Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities; Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes; Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform; Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities; Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success; Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health; Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams; Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback; Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets; Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences

Requirements

10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management; 5+ years of experience working in the Contact Center space; Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments; Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences; Ability to translate business requirements into technical solutions; Proven ability to work cross-functionally with Sales, Product, and Engineering teams; Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences; Strong project management and organizational skills

Benefits

Equity; Comprehensive benefits package for you and your family; Potential to exceed target earnings