Partner Success Executive

Wellhub is officially expanding into Benelux. As one of the first Partner Success Executives in the country, you will manage and nurture relationships with the first fitness and wellness partners in the region, drive strong partner retention, adapt the global approach to the Benelux market, and build a sustainable partner network from the ground up. This is a hybrid role, requiring a minimum of two days per week in the Amsterdam office.

Responsibilities

Build and maintain long-term relationships with first fitness partners, working closely with decision-makers to ensure strong engagement within the Wellhub ecosystem, with a strong focus on retention; Manage onboarding and ongoing support via Zendesk, acting as the main point of contact for partners using the platform for the first time; Proactively review and renegotiate commercial and non-commercial conditions with partners, contributing to long-term sustainability and profitability of the network; Coordinate with Customer Experience and Finance teams to resolve local issues and booking friction; Identify at-risk partners early and implement creative strategies to improve retention; Act as a key source of market feedback, helping adapt support workflows and FAQs to Benelux gym owners and local market specifics; Contribute to regional projects to improve commercial tools and partner conditions, supporting contract renewals and ongoing optimization; Represent the mission in day-to-day work, encouraging partners to prioritize wellbeing; Live the mission by caring for your own wellbeing and your colleagues and creating a supportive environment

Requirements

3-5 years of work experience; 1+ year of experience in user-facing or partner-facing roles such as Account Management, Customer Success, or Support; Communicate confidently in Dutch (native level) and fluently in English; Comfortable managing a high volume of calls and video interactions and staying close to partners; Able to handle challenging conversations around contract terms and turn them into constructive outcomes; Proactive, curious, and comfortable working in a fast-moving, evolving environment; Thrive on building processes from scratch and take ownership of your work; Motivated by targets and take pride in maintaining strong retention and partner satisfaction; Familiar with Zendesk and Salesforce; Passionate about networking and building meaningful professional relationships; Enjoy working as part of a team and contributing to a positive, collaborative environment

Nice to have

Familiar with Excel (a plus); Passionate about networking and building meaningful professional relationships

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources; Add up to three family members to your plan; One-time reimbursement to set up home office equipment; Monthly work allowance to help cover the costs of working from home; Flexible schedule defined together with leaders; Minimum of 25 days paid holiday per year, with an additional day for each year of tenure (up to 5), plus annual holidays and an extra holiday on your birthday; 100% paid parental leave for all new parents, with extended leave and ramp-back period for parents giving birth; Career growth through learning platforms, interactive sessions, personalized development roadmap, and internal opportunities