Parts, Accessories & Shipping Associate

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we've been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we're dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you're not just talking to a salesperson — you're connecting with someone who rides, wrenches, and lives the lifestyle. As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations — delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. — all while maintaining the high service standards MotoSport.com is known for. This position will report into the Parts Manager.

Responsibilities

Greet and assist over-the-counter customers; Achieve monthly and annual sales goals; Suggest related items and upsell; Handle parts and accessories requests from the service department; Notify customers of special order arrivals; Receive, inspect, and check in parts and accessories shipments; Match and staple purchase orders and bills of lading; Stock received items accurately and timely; Prioritize and place parts orders; Box and ship special orders to customers; Abide by dealership policies; Maintain positive, collaborative working relationships; Perform additional duties as assigned

Requirements

Customer-first mindset with a passion for the powersports industry; High School Diploma or equivalent required; Minimum six months of service experience in any industry; Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser); Basic knowledge of powersports soft goods and gear; Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs); Strong verbal and written communication skills; Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment; Proactive mindset with creative problem-solving skills; Ability to lift up to 50 lbs.; May be required to push and/or balance a 600 lb+ recreational vehicle; Ability to use a keyboard and computer for extended periods; Ability to spend the majority of the workday on your feet

Nice to have

Customer service background preferred

Benefits

Paid time off policies; 401(k); medical/dental/vision; supplemental policies; employee discounts at portfolio companies