Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; support store management in the accomplishment of assigned tasks; follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot); promptly greet retail/walk-in customers and assist them in selection; assist managers and/or installer service specialists in serving professional customers; complete assigned company training; provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quote prices, recommending premium items, and offering Low-Price Guarantee; maintain and secure the cash drawer, process cash/checks, make change, process credit card transactions; process exchanges and returns; address and resolve customer complaints; assist with daily image maker and planogram updates including freight receival, stocking shelves, cleaning; perform daily operational tasks such as preparing returns to distribution center, monthly stock adjustments, inventory cycle counts; operate brake lathe and store test equipment after training; perform in-store services for customers where allowed; occasionally drive a delivery vehicle when business needs dictate; perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth