Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

Follow and promote all company customer service programs; Promptly greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent service to phone customers by answering calls, looking up parts, quoting prices, recommending premium items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily operational tasks, planogram updates, freight receival, stocking shelves, cleaning, and facing; Prepare merchandise returns to the distribution center, assist with stock adjustments and inventory cycle counts; Operate brake lathe and other store test equipment; Perform in-store services such as installing wipers, testing batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules; Occasionally drive a delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth