Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.); Promptly greet retail/walk-in customers and assist them in selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent phone service, accurately look up parts and quote prices, recommend premium and related items, and offer Low-Price Guarantee; Maintain and secure cash drawer, accept cash/checks, make change, process credit card transactions; Process exchanges and returns for credit; Address and resolve customer complaints; Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning; Perform daily operational tasks including preparing returns to distribution center, monthly stock adjustments, inventory cycle counts; Operate brake lathe and other store test equipment after training; Perform in-store services for customers where allowed (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules); Occasionally drive a delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive wages and paid time off; Stock purchase plan and 401k with employer contributions starting day one; Medical, dental, and vision insurance with optional flexible spending account; Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth; Additional compensation includes annual and quarterly performance premiums and premium pay in specific circumstances