Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs; Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving the professional customers as needed and directed; Complete assigned company training relevant to position; Provide excellent service to customers calling the store on the phone; Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions; Process exchanges and returns for credit in a friendly manner; Address and resolve customer complaints in a friendly manner; Assist with the completion of daily image maker and planogram updates; Perform various daily operational tasks; Operate brake lathe and other store test equipment after corresponding training is completed; Perform various in-store services for customers; Occasionally drive a delivery vehicle to make deliveries; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Bilingual candidates encouraged to apply; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth