Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote company customer service programs; Greet retail/walk-in customers and assist in selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Answer phone calls, look up parts, quote prices, recommend premium items, and offer Low-Price Guarantee; Maintain cash drawer and process cash/check/credit card transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily image maker, planogram updates, freight receival, stocking shelves, cleaning; Prepare new/core/warranty merchandise returns and assist with stock adjustments and inventory counts; Operate brake lathe and other store test equipment; Perform in-store services for customers; Drive delivery vehicle when business needs dictate; Perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive wages; Paid time off; Stock purchase plan; 401k with employer contributions starting day one; Medical, dental, and vision insurance; Optional flexible spending account (FSA); Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth