Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote company customer service programs; Greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Answer phone calls, look up parts, quote prices, and recommend premium and related items; Maintain and secure the cash drawer and process transactions; Process exchanges and returns for credit; Address and resolve customer complaints; Assist with merchandising, stocking, and daily operational tasks; Operate brake lathe and other store test equipment; Perform in-store services for customers; Drive a delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth