Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote company customer service programs; Greet retail/walk-in customers and assist in merchandise selection; Assist managers and installer service specialists in serving professional customers; Complete assigned training; Provide excellent service to phone customers by looking up parts and quoting prices; Maintain and secure cash drawer and process transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with image maker and planogram updates including freight receival, stocking shelves, fronting and facing, and cleaning; Perform daily operational tasks such as preparing returns, stock adjustments, and inventory counts; Operate brake lathe and other store test equipment; Perform in-store services for customers such as installing wipers, testing batteries, scanning trouble codes, and replacing headlight capsules; Occasionally drive a delivery vehicle when business needs dictate; Perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual (Spanish highly desired); Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth