Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot); Promptly greet retail/walk-in customers and assist in merchandise selection; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent service to phone customers, look up parts, quote prices, recommend premium/related items, offer Low-Price Guarantee; Maintain and secure cash drawer, process cash/checks, make change, process credit card transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting/facing, cleaning; Perform daily operational tasks such as preparing returns, monthly stock adjustments, inventory cycle counts; Operate brake lathe and other store test equipment after training; Perform in-store services for customers where allowed; Occasionally drive delivery vehicle to make deliveries when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual (Spanish is highly desired); Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth