Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs; Greet retail/walk-in customers and assist in merchandise selection; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent phone service, lookup parts and quote prices; Maintain and secure cash drawer, process transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily image maker and planogram updates, freight, stocking; Perform daily operational tasks; Operate brake lathe and store test equipment; Perform in-store services; Drive delivery vehicle when needed; Perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive wages and paid time off; Stock purchase plan and 401k with employer contributions starting day one; Medical, dental, and vision insurance with optional flexible spending account (FSA); Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth