Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.); Promptly greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers as needed and directed; Complete assigned company training relevant to position; Provide excellent service to phone customers, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash and/or checks, make change accurately, and process credit card transactions; Process exchanges and returns for credit in accordance with company policies; Address and resolve customer complaints in a friendly manner; Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, and cleaning; Perform daily operational tasks such as preparing merchandise returns for the distribution center, assisting with monthly stock adjustments and inventory cycle counts; Operate brake lathe and other store test equipment after required training; Perform in-store services for customers where permitted by law (e.g., install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules); Occasionally drive a delivery vehicle when business needs dictate (subject to driving eligibility requirements); Support store management in the accomplishment of assigned tasks; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual candidates encouraged to apply; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth