Patient Appointment Services (PAS) Clerk

Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.

Employment: Full-time

Schedule: 6A-8P Monday -- Friday; every other weekend 7a-5:30p PST

Compensation

- $20.68–$22.98 USD per hour
- Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Responsibilities

Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.; Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.; Verify patient eligibility and update demographic information to support accurate scheduling and access to care.; Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.; Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.; Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.

Requirements

High school diploma or GED equivalency.; Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.; Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.; Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.