Patient Care Coordinator II - Pelvic Health - Full Time

As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

Responsibilities

Undertake work in assigned areas to develop expertise within a given specialty area or clinic; Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope; Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and special departmental tasks such as EKG and ear lavage; Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection; Manage weekly clinic preparation, clinic area stocking, medication and supply ordering, and timely completion of work assignments; Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as liaison between provider, patient, and staff

Requirements

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program, (2) Completion of medical assistant training by a licensed physician or podiatrist, (3) Certification as medical assistant through a Medical Board of California-approved medical assistant certifying organization; At least one year of overall experience (including external experience) required; Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Nice to have

Knowledge of and ability to use and apply medical terminology; Knowledge of coding and billing regulations; Knowledge of computer systems and software used in functional area; Ability to speak and write effectively at a level appropriate for the job; Ability to solve problems and identify solutions; Ability to demonstrate customer service skills with patients, families and staff, including high volume and stressful situations; Ability to work independently as well as an integral part of the patient care team; Ability to follow instructions and standard operating procedures; Familiarity with home health, practice care coordination and clinical care skills; Ability to learn and update clinical knowledge on a regular basis