Patient Care Coordinator

The Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.

Responsibilities

Acts as a liaison between prospects, patients, and AltaMed and the community it serves; Provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs; Acts as a patient advocate for non-medical issues for the entire family; Assists patients and their family members with concerns related to their overall experience at AltaMed, such as quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information

Requirements

Minimum high school diploma required; B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred; Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred; Minimum of 3 years of experience in Customer Service preferred; Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment; Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred; Experience working with underserved populations preferred

Benefits

Medical, Dental and Vision insurance; 403(b) Retirement savings plans with employer matching contributions; Flexible Spending Accounts; Commuter Flexible Spending; Career Advancement & Development opportunities; Paid Time Off & Holidays; Paid CME Days; Malpractice insurance and tail coverage; Tuition Reimbursement Program; Corporate Employee Discounts; Employee Referral Bonus Program; Pet Care Insurance