Patient Engagement Representative Associate

Responsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.

Responsibilities

Responds to routine patient inquiries via phone, email, or electronic systems using established scripts; Schedules standard appointments and procedures based on protocols; Verifies patient demographics and basic insurance information for accuracy; Completes initial registration steps in electronic systems; Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information; Provides patients with general information regarding services, policies, and procedures; Escalates complex inquiries or issues to senior representatives or supervisors; Maintains accuracy and confidentiality of patient information in compliance with HIPAA; Documents patient interactions in contact center systems; Meets entry-level productivity and quality standards for contact center operations; Performs other duties as assigned; DME department only: Will be able to demonstrate and educate patients on the proper use, safety, and preventive maintenance of the equipment

Requirements

High school diploma or equivalent; 0-2 years of experience in medical coding, health information management, or related healthcare role; All experience must be paid and in the same related field