Patient Follow-Up Coordinator

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey. Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to work independently to manage competing priorities while maintaining high standards of data quality and patient confidentiality. In addition, the post holder will provide comprehensive administrative and project support to the Cancer Support Team, including coordinating meetings, maintaining records, supporting service improvement initiatives, and acting as a key point of contact for patients and healthcare professionals involved in remote monitoring pathways.

Responsibilities

Responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team; Manage patient activity across remote monitoring systems; Ensure accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey; Work closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues; Support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer; Provide comprehensive administrative and project support to the Cancer Support Team, including coordinating meetings, maintaining records, supporting service improvement initiatives, and acting as a key point of contact for patients and healthcare professionals involved in remote monitoring pathways

Requirements

Admin and Clerical experience; Excellent customer care skills to communicate with patients and relatives, in person, and by telephone managing barriers of communication; Ability to work as part of a team in a multidisciplinary environment; Ability to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts; Ability to act on own initiative within parameters set by service; Ability to prioritise, organise own workload and to work to set deadlines; NVQ Level 3 or equivalent in Business/Admin; GCSE (or equivalent) English and Maths grades A-C; Disclosure and Barring Service Check

Nice to have

Previous experience of working in a healthcare environment; Competent in using Microsoft Office, Excel, Powerpoint and Word; A levels or equivalent level of competence

Benefits

Flexible working; NHS discounts; Minimum of 35 days paid holiday (pro rata); Generous pension scheme; On-site benefits including car parking (fee applies), leisure centre, day nursery and holiday play scheme