Patient Registration Rep - Emergency Room

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Location - Brownstown Emergency

Day Shift

Full Time

About the Department

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our department is dedicated to providing exceptional patient registration services, ensuring a seamless experience for all patients and visitors. We are part of a larger healthcare system committed to delivering high-quality care and fostering a supportive work environment. Our location offers easy access to public transportation, local shops, and cafes, blending downtown energy with convenience.

Role Overview

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is crucial in creating a positive first impression and ensuring smooth access to healthcare services.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while developing professionally in a supportive environment.

Join Our Team

Ready to make a difference? Apply now to become a Patient Registration Rep at Henry Ford Health!

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.; Confirm insurance eligibility and handle cash collections.; Update patient registration and insurance information.; Respond to inquiries from callers and customers, advocating on their behalf.; Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Requirements

High school diploma or G.E.D. equivalent.; Strong computer skills and working knowledge of Microsoft Office products.; Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice to have

One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.; EPIC training/experience and ICD-10 medical terminology experience.