Patient Service Representative - Miami County Locations

Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities

Greets customers in prompt, courteous, and helpful manner; Verifies patient information and assures that patient completes and signs appropriate paperwork; Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system; Compiles and maintains all forms and/or documents in the patient's medical record; Maintains appointment scheduling system, including scheduling, coordinating, and adjusting patient appointments; Consistently follows "No-Show" procedure; Completes appointment reminder calls; Answers telephone promptly, screens calls, takes complete messages, and routes/transfers calls to appropriate staff; Efficiently distributes information to nursing and medical support staff; Consistently collects patient co-pay and outstanding account balances; Prepares office batches and balances patient payments received at the completion of each workday; Serves as liaison between patient and medical support staff; Communicates with insurance company for referral information and/or assists patient with scheduling specialist appointments and/or testing; Checks out patients providing visit specific information and schedules future appointments; Maintains clean, orderly front desk and waiting area; PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR; Participates fully as a member of the Patient Centered Medical Home Team; Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department; Other duties may be assigned as required

Requirements

High School Graduate; Previous Related Experience

Nice to have

Previous Healthcare Experience