Payment Posting and AR Specialist

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact. At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale.

Responsibilities

Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards; Resolve auto-posted ERA errors on a daily basis, preventing downstream reconciliation issues; Import and upload payment files from clearinghouses and payer websites; ensure all batches are processed timely; Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks; Perform necessary adjustments, billing corrections, auditing, and account analysis to maintain clean and accurate patient ledgers; Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded prior to finalization; Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies; Process remote bank deposits and manually post cash receipts deposited to local banks, maintaining timeliness and accuracy; Collaborate with the Client Relations Manager to research and resolve payment discrepancies, working toward a goal of maximizing electronic payment adoption; In addition to payment posting duties, provide Accounts Receivable (AR) support as time allows: researching and following up on outstanding insurance claims; preparing and submitting corrected or appealed claims with appropriate documentation; assisting with billing problem resolution and recommending adjustments or write-offs to management as needed; contributing to revenue cycle integrity by supporting claim resubmissions, appeals, and patient balance review processes

Requirements

Knowledge of payment posting processes, including adjustments, write-offs, and refunds; Familiarity with medical billing and understanding of payer policies, insurance laws, and medical terminology; Proficiency with Google Workspace, Microsoft Word, Excel, PowerPoint, and Internet Explorer; Ten-key proficiency with speed and accuracy; Strong organizational skills, ability to manage multiple tasks in a deadline-driven environment; Excellent written and verbal communication skills; Problem-solving skills with the ability to interpret instructions in a variety of situations

Nice to have

Prior medical billing/AR experience preferred

Benefits

Competitive salaries; Remote/hybrid environment; Potential equity compensation for outstanding performance; Flexible PTO; Company-wide sponsored lunches; Company paid disability and life insurance benefits; Company paid family and medical leave; Medical, dental, and vision insurance benefits; Discounted pet insurance; FSA/DCA and commuter benefits; 401k; Complimentary subscription to digital fitness classes and wellness content; Recovery suite at HQ – includes a cold plunge, sauna, and shower