Payment Process Owner

We are looking for a Payments Process Owner to join the Global Receivables Management team within the Finance Department. In this role, you will define and govern the customer payment process for all Group companies across operating countries, with a phased rollout (Italy, Spain, and France in the first phase; Turkey and Israel in a later phase). In Italy, you will coordinate the Incomes & Back Office team, ensuring the execution of the standard process in the domestic market.

Responsibilities

Design the end-to-end payment & cash application process in alignment with the Group Order-to-Cash architecture; Define policies, SOPs, and controls (including SoX readiness) for the payment process across all operating countries; Coordinate the Incomes & Back Office team in Italy, ensuring process quality and SLA compliance; Align local Business Units (Italy, Spain, France in the first phase; Turkey and Israel in extension) on the adoption of the standard model, managing country-specific requirements (language, taxation, regulatory aspects); Define and monitor process KPIs: DSO, on-time payment rate, cash application rate, aging buckets, unapplied cash; Interface with Treasury, Tax, Legal, and ICT to evolve the process (automation, bank reconciliation, payment hub); Lead continuous improvement initiatives: identify bottlenecks, drive RPA automation, adopt AI solutions for cash application, dispute management and dunning, and reduce manual touchpoints; Support the rollout of the new I2C SaaS platform (a leading vendor in the Gartner Magic Quadrant), with initial deployment in Italy, Spain, and France and subsequent extension to Turkey and Israel

Requirements

Degree in Economics, Management Engineering, or equivalent; 2-3 years of experience in roles such as Process Owner / Order-to-Cash Lead / AR Manager in multinational environments; Proven experience in designing multi-country payment and cash application processes; Strong knowledge of SAP, Oracle, or Workday Finance (at least one platform at a senior level as SAP); Proficiency in BI tools (Power BI, Qlik, or Tableau) for process dashboarding; Strong team coordination skills and ability to manage cross-country stakeholders; Fluent English (C1+); native or equivalent Italian proficiency; Experience working in CEE / EMEA environments with Group-level governance; Growth mindset; entrepreneurship; innovation; inclusion

Benefits

Light Friday - no work on Friday afternoons; Wellbeing Digital Wallet: from €2,800 per year; Hybrid work model with autonomy over when to come into office; Tailored learning paths and concrete development opportunities; Inclusive workplace built on trust, collaboration, and value of diverse perspectives; Opportunity to create value for people, businesses, and communities through digital technology