Payroll Delivery - French Specialist

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines. Whilst also working with management to provide the best service to our clients by delivering their functional and technical expertise support to a selection of clients

Responsibilities

Support Managers with client ensuring all information is accurate and provided on time; Provide support and guidance for all implementations and go lives; Provide daily functional support to the teams, to support the successful delivery of payrolls; Responsible for the maintenance of the Client Solution workbook; Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation; Ensure and Sign Off System Maintenance Testing; Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose; Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate; Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes; Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed; Support Year End; Ability to recognize and deal appropriately with sensitive and confidential information; Proactively identify upsell opportunities; Support Management with the resolution of client escalations, along with lessons learnt, and upskill and develop team members

Requirements

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience; 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment; Expert knowledge on French payroll processes, practices and associated legislation; Good level of French (min. B2) and a good level of English; Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll; Ability to identify and mitigate risks; Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint; Flexibility to support a global and fast paced environment; Attention to detail, and excellent written and verbal skills; Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Nice to have

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred; Payroll certifications

Benefits

Health coverage; wellbeing programs; paid leave (vacation, sick, parental); retirement plans; learning opportunities; competitive total rewards package; continuing education & training