PBX Operator (Full-Time Year-Round)

The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all “Knowcross” follow up items on a daily basis.

Responsibilities

Responding to incoming calls in a timely manner and directing callers to appropriate destination; Providing smooth, clear and professionally courteous communication; Working directly with departments including housekeeping, engineering, food and beverage, recreation and the spa on Knowcross follow-up items; Maintaining confidentiality, security and integrity of guest and organizational data; Ensuring Leading Hotels of the World Service Standards are met with each call; Ensuring release of information is consistent with all privacy policies; Obtaining necessary information and transferring calls to correct extensions; Providing hotel information to callers; Responding quickly and accurately to disaster and emergency situations as required, remaining calm

Requirements

Superior organizational skills; Superior customer service skills including proper telephone etiquette; Can work well in a team setting as well as individually; Enjoys a fast-paced environment; Excellent multi-tasking skills a must; Follows direction well; Being flexible with schedules and hours; Able to work weekends and holidays

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities