People & Culture Manager

You’ll be the cultural heartbeat of our operations, ensuring our people are seen, supported, and set up to thrive. Working side-by-side with the Account Director, you'll create a consistent, human-centric experience across all teams, championing a culture of belonging, growth, and wellbeing. This role isn’t about ticking HR boxes — it’s about shaping a people-first environment that inspires action, unlocks potential, and creates long-term engagement.

Responsibilities

Partner closely with the Account Director to co-create and align people strategies with business objectives; Lead a One Team, WSH brand ethos with 3 sister companies, BaxterStorey, Benugo and Portico, in true partnership and harmony; Engage with internal stakeholders on bi-weekly calls and monthly meetings to ensure consistency in support, benefits, and cultural initiatives across teams; Having presence in the spaces and time with team members is critical to the success of the role; Interact and report to clients on people updates, AI and HR metrics and industry updates; Planning, analysis, presenting and delivering quarterly board meeting reports and strategies; Lead the charge on Learning & Development strategy and delivery; Identify skills gaps and capability needs through data, observation, and team feedback; Design and roll out tailored development opportunities for front line teams and leaders; Collaborate with department heads to embed learning into everyday operations; Support managers to become better coaches, encouraging continuous feedback and growth conversations; Spot rising stars and help shape their development journeys toward future leadership roles; Facilitate and embed key culture-driving initiatives across departments; Champion a proactive approach to engagement and inclusion, both virtually and on-site; Lead on annual engagement survey delivery and analysis, turning data into practical action plans in partnership with leaders; Develop and run pulse surveys to keep your finger on the cultural pulse; Support and facilitate the annual performance management cycle; Drive succession planning for management-level and senior roles by identifying high-potential talent and building internal development pathways; Be ready for occasional nationwide travel to support on-site engagement, deliver culture activations and stay close to the people experience

Requirements

CIPD qualification essential (or relevant experience levels); Ability to interpret and analyse data, to ask informed questions and to translate this into strategic HR initiatives/people plans; Strong communication and relationship management skills; Proficiency in Microsoft XL and PowerPoint; Strong planning and organisational skills; Knowledge and practical experience of people management processes and procedures including recruitment and selection, performance management, learning and development, remuneration and benefits, and employee relations; Strong generalist People/HR experience with strong commercial awareness; Strong employee relations knowledge and experience including reorganisations and harmonising terms and conditions

Nice to have

Experience in a fast-paced environment, retail or hospitality preferred but not essential

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme