People Generalist

WHAT YOU'LL DO

As a People Generalist (Sales Market), your main focus will be to support the full people agenda by executing people processes, assisting employees and managers, and ensuring smooth recruitment, onboarding, development, and engagement activities.

You use people data and insights to guide actions, coordinate initiatives, and help create a fair, compliant, and supportive working environment.

This hybrid role reports into our People Manager and is based out of our Toronto Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

We are looking for people with...

Responsibilities

People Processes Implementation: Execute or support the employee life-cycle processes as per indication of group agreed processes; People Initiatives Coordination: Coordinate and execute people initiatives or projects affecting the business units supported or function belonging; Support Business Units: Support employees or managers when applicable while implementing people processes, initiatives or solutions affecting the business unit or function; Employee and Labour Relations: Provide support in addressing employee inquiries, concerns, and basic employee relations matters. Also support on union negotiations if applicable; Employee Engagement Initiatives: Support employee engagement initiatives and activities to enhance workplace satisfaction and productivity; Talent, Recruitment & Development; Ensure high‑quality recruitment by securing consistent hiring processes, including clear communication, guidelines, deadlines, and full management of Assessment Centers; Support onboarding delivery and follow‑up for Store Management teams; Training organization, facilitation, and quality follow‑up (incl. culture & values); Support Performance management and development follow‑up (dialogs, contribution journeys); Succession planning and talent pipeline management for Department Managers & Sales Advisor; Data Analysis and Reporting: Analyze people metrics and data to provide insights for decision-making and report on key performance indicators relevant to business units; You prepare and follow up on people data reports, including headcount, turnover, training metrics, and hiring follow‑up; Explicit people KPI follow‑up linked to fair working environment outcomes

Requirements

Degree in Human Resources, Business Administration, or related field; Experience in HR operations or generalist HR role; Strong organizational and administrative skills with attention to detail; Good understanding of HR processes and employee lifecycle management; Ability to analyze data and produce accurate HR reports; Excellent interpersonal and communication skills; Commitment to collaboration, inclusion, and continuous improvement

Benefits

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years; You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues; We are an inclusive company where you’re encouraged to be yourself at work; You will have access to a large global talent community, where career growth and aspirations have no limits; You’ll be able to express your personal style with our employee discount at H&M, and COS