People Operations Analyst

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. We’re a Global People Ops team located in Bulgaria & India, our European team is located in Sofia and working with employees and vendors from several European countries. As a People Operations Analyst you’ll be supporting employee lifecycle processes, including onboarding, employment changes, leave administration, and offboarding activities.

Responsibilities

Supporting employee lifecycle processes, including onboarding, employment changes, leave administration, and offboarding activities; Assisting with payroll preparation by collecting and validating employee information and payroll inputs; Maintaining employee records and ensuring data is accurate and up to date in our systems; Supporting benefits administration and helping employees with People-related questions; Managing People Service Desk requests and ensuring employees receive timely support; Assisting with employment documentation and compliance-related activities; Working with People systems and helping maintain accurate employee information; Supporting process documentation and keeping knowledge articles up to date; Coordinating with employees, managers, vendors, and external partners when needed; Contributing to People Operations projects and process improvement initiatives; Learning about local employment practices and helping ensure our processes run smoothly and efficiently

Requirements

An interest in Human Resources, People Operations, Business Administration, or a related field with a minimum 1 year of experience; Strong attention to detail and a willingness to learn; Good organizational skills and the ability to manage multiple tasks; Comfortable working with data, spreadsheets, and different systems; Strong communication skills and a collaborative approach; A proactive attitude and willingness to take ownership of tasks; Ability to handle confidential information responsibly; Curiosity, problem-solving skills, and a desire to continuously improve; Fluency in English and the local language of the country supported; Experience with HR systems (e.g. Workday, spreadsheets and international Payroll systems)

Nice to have

Previous internship, university project, or work experience in HR, administration, customer support, operations, or a similar environment

Benefits

Time Off – Generous annual leave on top of bank holidays; Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey; Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide; Health Insurance – Private health insurance with Bulgaria Zdrave, including extra dental care; Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops; Volunteering & Development Days – Paid days annually for volunteering or personal growth; Learning & Development – Annual budget for books, courses, coaching, and more; WOO (Work Outside the Office) – Work from abroad for up to 90 days annually; Home Office Setup – Contribution towards setting up your home office; Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement; Fully Covered Multisport Card – Granting access to hundreds of gyms and pools across Bulgaria; Monthly Food Vouchers – Monthly food vouchers to enjoy your favorite meals with Edenred +; Snacks & Meals – Daily snacks, with all-day coffee, tea, and juices