People Operations Generalist

This is a hands-on People Operations role with ownership across the US and Canada, with a strong focus on payroll, employee lifecycle management, compliance, benefits, office management, and operational execution. The role manages key People processes from onboarding through payroll, employee changes, leaves and off-boarding, and works closely with the Global People Manager, Finance, external payroll providers and managers across the company. It is a hybrid role in the Midtown office Tuesday-Thursday.

Responsibilities

Own People Operations across the full employee lifecycle for employees in the US and Canada, including onboarding, employee changes, leaves, documentation and off-boarding; Ensure employee records and documentation remain accurate and consistent across systems; Own the operational preparation and review of payroll across the United States and Canada; Manage payroll inputs including new hires, terminations, salary changes, variable compensation, benefits and other employee changes; Partner with payroll providers and Finance to ensure every payroll cycle is accurate, compliant and completed on time; Identify and resolve payroll discrepancies and continuously improve payroll processes; Act as an operational point of reference for employees and managers across the US and Canada on payroll, benefits, PTO, leaves, employee documentation and People processes; Maintain awareness of relevant employment requirements across both countries and coordinate with external advisors when specialist guidance is needed; Translate regulatory requirements into practical and scalable internal processes; Coordinate onboarding requirements, employment documentation and operational setup for new hires; Manage voluntary and involuntary employee exits, including payroll, benefits, documentation and system updates; Maintain accurate employee data across HR systems and internal tools; Own recurring People Operations workflows and documentation; Build and maintain clear SOPs and scalable processes; Identify opportunities to simplify or automate manual processes; Support the administration of employee benefits across the US and Canada; Act as a trusted point of contact for employees on People Operations questions

Requirements

Hands-on payroll experience in both the US and Canada is essential; 5+ years of experience in People Operations, HR Operations or a similar generalist role; Strong experience managing employee lifecycle processes including onboarding, compensation changes, leaves and offboarding; Practical knowledge of US and Canadian People Operations, including payroll, benefits, employment documentation and leave administration; Experience working with external payroll providers, PEOs, or similar partners; Strong HR systems, data and process mindset; Strong judgement and discretion when handling confidential or sensitive employee matters; Comfortable taking ownership and improving processes in a fast-growing international environment

Benefits

Competitive compensation including equity package; Competitive vacation policy; Medical Insurance; L&D budget; Access to Meditopia (wellbeing platform); Language courses (English / Spanish)