People Solutions Partner

Sitting firmly within People Operations, this role serves as the functional-technical engine of Adyen's operating model, at the intersection of people operations and hands-on engineering. It is an embedded internal product builder role for someone who understands employee experience friction and knows how to leverage modern AI tools, low-code automation, agentic workflows, and product design to independently prototype, launch, and scale internal solutions. This is not a traditional HR operations/generalist role, nor a back-end platform engineering role. The role is based out of Adyen's Singapore office; Adyen is an office-first company and does not offer remote-only roles.

Responsibilities

Audit daily People Operations workflows (e.g., onboarding, internal transfers, offboarding) to identify manual friction points; Design, test, and ship specialized AI protocols, automated routing, and self-healing pipelines to eliminate predictable patterns and minimize process exceptions; Actively build, prototype, and deploy solutions independently using AI-assisted coding tools, low-code/no-code platforms, and basic scripting to iterate on internal HR micro-tools, automation scripts, and custom integrations; Structure and maintain internal HR knowledge, power automated search, conversational assistants, and triage systems; Act as the operational liaison between People Operations and core People Technology teams, translating business needs into technical requirements, workflow maps, and API/webhook integrations; Redesign core lifecycle processes to scale operations, define and track key efficiency metrics, and build automated data pipelines and dashboards; Establish guardrails around employee data security, privacy, and algorithmic fairness, applying rigorous testing, evaluation, and QA protocols to AI-driven workflows; Build playbooks, documentation, and enablement frameworks for the broader People team on leveraging Generative AI, prompt engineering, and low-code tools

Requirements

5+ years of experience building, scaling, or optimizing internal platforms at a high-growth global company; User-centric design mindset with experience conducting internal user research and designing intuitive employee-facing interfaces (especially conversational UI like Slack); Demonstrated experience designing and deploying AI-driven workflows, generative AI models, prompt engineering, and agentic workflows; Comfortable using AI coding assistants, low-code platforms (e.g. n8n, Zapier), and scripting to parse data and interact with REST APIs and webhooks independently; Deep operational familiarity with core HR platforms (e.g., Workday, Greenhouse, DocuSign, ticketing platforms) from a super-user/administrator perspective; Ability to break down complex, cross-functional HR processes into structured, event-driven system logic with explicit automated triggers and exception-handling mechanisms; Ability to translate complex AI concepts and architectural constraints into clear operational requirements for non-technical business partners and core engineering teams; Entrepreneurial builder mindset who thrives in rapid growth and ambiguity