Perioperative Waiting Room Attendant

Position Summary / Career Interest: The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team. Work Schedule: Monday - Friday 2:00 pm - 6:00 pm.

Responsibilities

Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors; Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors; Delivers customer focused communication to provide patients and visitors with quality information; Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel; Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department; Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Requirements

High School Graduate or GED; Experience working in Windows and Microsoft Office; Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA); Excellent verbal and written communication skills.

Nice to have

Associates Degree in Business or a related field of study from an accredited college or university; 3 or more years of face-to-face customer service experience; Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)