Personal Banker

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our Tipton location.

Responsibilities

Deliver an excellent customer experience both in person and over the phone to ensure customers’ financial needs are met; Actively listen to customers so you can make appropriate recommendations that match their needs; Educate customers on a variety of retail products and digital solutions that improves their financial wellness; Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements; Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified; Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment; Identify complex financial needs and refer customers to bank specialists when appropriate; Perform other duties as assigned

Requirements

High School diploma or equivalent combination of education and experience; 1+ years sales or customer service experience; Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone; Ability to meet personal and branch sales and customer services expectations; Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities; Team player with excellent written, verbal and interpersonal communication skills; Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values; Proficient with Microsoft Word, Excel and Outlook

Nice to have

Experience working in an environment with individual and team sales goals preferred

Benefits

Employer sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits; quarterly incentive program