Pharmacy Care Technician - Work From Home (Bartlett, TN)

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in Tennessee. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained.

Responsibilities

Assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion; Route incomplete or unclear prescriptions to the prescriber for clarification; Enter incomplete prescription information once clarification has been obtained; Assist with inbound phone calls; Interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain the company's reputation for high-quality service; New patient enrollment; Verification of insurance coverage and perform benefit investigations; Processing of medication orders for both new and existing patients; Provide customer education and routine assessment and problem identification with appropriate escalation to a pharmacist; Perform independent and self-directed work

Requirements

Must live within 75 miles of Bartlett, Tennessee; Six months experience in a pharmacy technician role; Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications; Six months computer keyboarding skills and aptitude; Active Valid Pharmacy Technician License and/or Certification as required by the state of TN; National Pharmacy Technician Certification; Direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload; WiFi and satellite are not permitted; Secure and private home workspace free from distractions; High School Diploma or equivalent work experience

Nice to have

Three months experience handling and resolving customer needs over the phone; Healthcare work experience and familiarity with benefits, insurance, prescriptions; Medical billing, coding, and other medical assisting roles; Customer service experience in an office environment

Benefits

Medical insurance; Dental insurance; Vision insurance; Sixteen paid days off; Ten paid holidays; Retirement savings options; Wellness programs; Discount programs