Pharmacy Tech Liaison

The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan.

Responsibilities

Act as a single point-of-contact for patients, families, caregivers, and providers; Coordinate and guide patients through a comprehensive plan-of-care to overcome healthcare system barriers; Initiate and lead ongoing work in patients' medication therapy and ensure appropriate patient/pharmacy engagement; Identify patients who can benefit from HonorHealth Specialty Pharmacy services and make efficient contact; Explain pharmacy services and support without impeding patient choice of pharmacy; Perform benefits investigation, prior authorization, and financial assistance work to ensure patient medication access; Provide support in the fulfillment center; Provide direct support to enrolled patients throughout their therapy regimen; Conduct outbound phone calls for patient support, adherence checks, and refill reminders; Accept inbound calls from patients; Design and continuously improve pharmacy workflows; Operate in accordance with HonorHealth policies, federal and state regulations, and accrediting body standards; Educate HonorHealth leadership and clinic staff on the pharmacy's role and establish collaboration

Requirements

High School Diploma or GED; More than 10 months pharmacy technician experience in a specialty pharmacy; Certified Pharmacy Technician (CPhT) certification issued by the Arizona Board of Pharmacy

Nice to have

1 year formalized pharmacy technician training; 2 years experience in a specialty pharmacy or with specialty drugs; Prior-authorization and infusion experience; Pharmacy Technician Certification Board (PTCB) certification

Benefits

$5,000 sign-on bonus available