Photo Specialist

Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs. Promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and collaborates with team members to maintain a clean, safe, and customer focused environment while achieving operational and business goals.

Responsibilities

Engages customers and patients at the photo counter by greeting them, proactively offering assistance, and identifying needs; Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services; Recommends products, services, upgrades, and companion items to meet customer needs; Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks; Owns inventory, supplies, organization, and operational readiness of the photo department; Processes and fulfills photo, online, and web pickup orders; Provides customer support for service offerings including FedEx, Western Union, and other auxiliary services; Maintains photo equipment and utilizes store systems and technology; Maintains a clean, organized, safe, and well-merchandised photo department; Supports photo and nearby departments in merchandising execution; Supports cross-training and development of store team members; Follows company policies, asset protection standards, and applicable regulatory requirements.

Requirements

Must be fluent in reading, writing, and speaking English (Except in Puerto Rico); Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice to have

Six months of experience in a retail environment; Prior work experience with Walgreens.