Physician Support Coord IV

Oversees and directs Physician Support employees in their assigned divisions. Assigns and directs work and provides guidance and direction to physician support teams. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to physician support job duties, divisional scheduling guidelines, and clinic management processes. Consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.

Responsibilities

Oversees and directs Physician Support employees in their assigned divisions; Coordinates and manages staffing plans, assignments, and daily work for assigned Physician Support team; Acts as primary preceptor for new staff, including training, onboarding, and monitoring training/competencies; Performs quality assurance monitoring for activities completed in area of immediate responsibility; Provides Access Center triage information daily; Collaborates with others in the role across divisions/departments to establish, implement and monitor adherence to best practices and standards; Performs duties of physician support as required, particularly for more complex requests; Other duties as assigned

Requirements

High School diploma and 2 years relevant experience required; Or equivalent combination of education and experience; Demonstrated customer service skills required

Nice to have

1 year leadership experience; Experiences with surgical/appointment scheduling software and electronic medical records; Medical Terminology