Physician Support Rep III

The Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at the Pluta Cancer Center. The Hereditary Cancer Screening and Risk Reduction Program is a unique multi-disciplinary team designed to provide cancer risk assessment, genetic testing, and long term follow up for patients and families with an increased risk of cancer. The position directly supports genetic counseling and testing of patients with cancer or a family history of cancer.

Responsibilities

Supports genetic counseling and testing of patients with cancer or a family history of cancer; Use eRecord; Assists with completing new patient intake; Answers patient's pre-appointment questions about what to expect at the appointment; Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly; Troubleshoots insurance problems with patients and answers questions about billing processes; Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.; Obtains a complete cancer related family history from patient or family; Prepopulates genetic testing requisition forms; Assists in maintenance of team's patient database; Other duties as assigned

Requirements

High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience; Candidate must demonstrate capability and desire to work independently and be a strong team player; Provides excellent customer service in direct interactions with patients to attend to their needs in a friendly, compassionate way and responds to their requests promptly required; Ability to learn quickly and to work both independently and in a team environment required; Excellent oral and written communication skills required

Nice to have

Bachelor's Degree; Medical Terminology; experiences with surgical/appointment scheduling software; electronic medical records; customer relations skills