Planner

Planner

Full time, Permanent

Hebburn, Newcastle

Competitive Salary + Benefits

The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability.

You’ll bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry‑leading results and consistently outstanding customer experiences.

The role will work on a rota basis including an on-call so flexibility is required. All on-call will be remote and will not require an in office presence.

Responsibilities

Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output; Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.; Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.; Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.; Respond promptly to daily queries, maintaining organised inboxes and clear communication.; Maintain accurate records by logging all customer interactions accurately.; Processing out-of-hours customers payments through the online portal.

Requirements

Track record of delivering excellent customer service.; Proven experience in a fast-paced planning environment desirable.; Background in operations, utilities or logistics is an advantage.; Clear, professional verbal and written communication.; Highly organised with strong attention to detail and administrative skills.; Energetic, solutions-focused attitude with a drive for continuous improvement.; Adaptable and responsive, able to handle competing demands.; Transparent and proactive in progress updates.; Engages effectively with different stakeholders and tailors communication style accordingly.; Handles confidential information with utmost professionalism

Benefits

Enhanced maternity, paternity and adoption pay and leave.; Company pension.; Life assurance scheme (x4 salary).; Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.; Refer a friend scheme.; Employee assistance programme (access to GP appointments and mental health support); Competitive annual leave plus bank holidays.; Training and career progression opportunities.