Platform Consultant - Denver

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff.

Responsibilities

Own Enterprise and Strategic Premium issues from first signal to resolution; Maintain clean handoffs across a global team; Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in; Translate technical detail into concise, confident guidance for demanding professional users; Own every issue to resolution before escalating; Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source; Set the standard for enterprise readiness, escalation precision, and handoff quality; Own your share of the global handoff rhythm

Requirements

You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients; You turn frustrated users into advocates and take pride in the quality of every resolution; You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good; You are technically curious, learn new software quickly, and explain hard concepts simply; You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation; You are fluent with support tooling such as Intercom, Zendesk, or similar platforms

Nice to have

A background in SaaS, AI, or legal tech is a strong plus

Benefits

Global collaboration; Meaningful work; Competitive package; In-person environment