Platform Consultant - Stockholm

Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is prepared, consistent, and technically deep. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so you will help build the function as you run it.

Responsibilities

Own Enterprise and Strategic Premium issues from first signal to resolution with clean handoffs across a global team; Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in; Translate technical detail into concise, confident guidance for demanding professional users; Own every issue to resolution before escalating, routing to Technical Platform Expert or Principal Platform Advisor with complete diagnostics; Spot recurring issues and user pain points and partner with Product, Engineering, and Legal Engineering to fix them at the source; Produce reusable artifacts such as playbook sections, troubleshooting guides, and resolution templates; Set the benchmark for enterprise readiness, escalation precision, and handoff quality; Cover your share of the global handoff rhythm with full context and clear handoffs

Requirements

Owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients; Turn frustrated users into advocates and take pride in the quality of every resolution; Notice patterns, surface issues before they escalate, and collaborate across functions to fix them; Technically curious, learn new software quickly, and explain hard concepts simply; Write clearly under pressure with crisp updates, confirmed facts, named owners, and next steps, without speculation; Fluent with support tooling such as Intercom, Zendesk, or similar platforms

Nice to have

Background in SaaS, AI, or legal tech

Benefits

Global collaboration; Meaningful work; Competitive package; In-person environment