Port Delivery Agent - Turnaround Operations

Join our Operations & Delivery team as a Port Delivery Agent - Turnaround Operations in Sydney. In this role, you will be responsible for the end-to-end planning and execution of cruise ship turnaround operations at multiple Australian ports. This is a dynamic, hands-on role that combines detailed pre-cruise turnaround logistics, operational supervision on the day of turnaround, and thorough post-cruise turnaround reporting and financial reconciliation. You will be the key point of contact for a dedicated cruise line, ensuring every operation meets our high standards for efficiency, safety, and service delivery. This is a Sydney based role but may present an opportunity to travel to some exciting destinations within the country.

Responsibilities

Conduct detailed logistical planning by arranging/confirming transportation, staffing, and other logistics; Liaise directly with shipboard teams to review and confirm all final operational details; Prepare all necessary turnaround day documentation; Ensure operations are delivered within client operating guidelines, company procedures, and allocated budgets; Proactively identify and address operational risks or challenges ahead of delivery; Guide and support casual team members in completing all Intercruises and cruise line-specific training prior to the cruise season; Participate in cruise line-specific training sessions; Be onsite at the cruise terminal to lead and execute turnaround operations; Supervise all terminal activity, ensuring seamless coordination between ground staff, shipboard teams, transport providers, and port authorities; Communicate clearly and concisely with casual staff; Respond to last-minute operational changes in real-time; Maintain safety standards in all working areas and promptly address incidents or concerns; Ensure a high level of communication with shipboard personnel; Maintain professional relationships with suppliers, port agents, and cruise line partners; Compile post-operation reports and audits; Validate and process staff hours; Prepare timely and accurate invoices and supporting financial data; Review and analyse supplier invoices; Action customer service and quality control issues identified during or after the operation; Collate and act on post-operation feedback for continuous improvement; Participate in internal operational reviews, stakeholder debriefs, and safety meetings

Requirements

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business; Confident decision maker, even when working under pressure; Able to multitask in high pressure environments; Pro-active guest service mindset with a clear focus on quality and efficiency; Flexible and available to work early mornings, weekends, and public holidays, depending on cruise schedules; Open to learn, grow and drive your career; Excellent verbal and written communication skills in English; Able to use Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint; Right to work in Australia

Benefits

Salary starting at 63.700 AUD gross per year; Payment for all training days completed; Free access to TUI Learning Hub, TUI Skills Academy and language lessons; Involvement in charity and sustainability initiatives such as the TUI Care Foundation; Complimentary access to the WeCare Team and 24/7 Wellbeing Hub; Growth opportunities tailored to your skills and expertise