Presales Solutions Architect

Ergo have an exciting opportunity for a client-facing Presales Solutions Architect to join our expanding Presales team. As a Presales Solutions Architect, you will be the architectural North Star for your customers, working in lockstep with an Account Director to transform their business through technology. Unlike a focused pre-sales role within a certain technology vertical (ie: Cloud, Digital, etc), this position requires a breadth of technology knowledge and is designed for a high-impact technical strategist who thrives on building relationships within a select group of enterprise clients. This is a great time to join Ergo as we embrace a raft of new opportunities resulting from the Presidio merger. You will report directly into our newly appointed VP of Presales.

Responsibilities

Act as the Trusted Advisor for a small portfolio of high-value “Focus Accounts,” understanding their business goals as intimately as their technical stack; Develop multi-year Technology Roadmaps that align Managed Services (continuity) with Professional Services (transformation); Support your Account director in running strategic quarterly business reviews to present innovation opportunities and risk mitigation strategies; Assist the Account Director in the design and delivery of various customer briefing sessions; Lead the discovery and design phases for complex, multi-vendor solutions spanning Cloud, Infrastructure, Cybersecurity, EUC and Digital technologies; Bridge the gap between business requirements and technical delivery, ensuring all proposed solutions are commercially viable and operationally supportable; Own the creation of high-quality Statements of Work (SoW), High-Level Designs (HLD), and technical proposals for all core service offerings; Working closely with Presales SME Solution Architects to create Statements of Work (SoW), High-Level Designs (HLD), and technical proposals for all non-core service offerings; Partner with the Account Director to identify white-space opportunities and drive additional lines of business within your chosen accounts; Work with the Account Director to build robust Business Cases and ROI models to help customers justify large-scale technology investments; Work with the Account Director, Sales Specialists and Presales SMEs to both influence, shape and respond to RFI’s and RFP’s; Work with Managed services to size, scope and price Managed services proposals within your existing customer base; Provide guidance and peer reviews for junior staff members within the team; Stay at the forefront of industry trends, acting as a feedback loop between our customers and our internal Product/Service Development teams.

Requirements

10+ years in a Pre-Sales, Solutions Architecture, or Technical Consulting role; Proven expertise across Public/Hybrid Cloud, Modern Networking, Cybersecurity frameworks, and Managed Service operations; Strategic Mindset with the ability to pivot from “fixing a problem” to “enabling a business outcome”; Exceptional presentation skills and C-level gravitas