Pricing & Credit Specialist

The Pricing & Credit Coordinator ensures correct pricing and master data, manages accounts receivable and credit approvals, Processes samples, and resolves complex customer issues. By protecting revenue and strengthening customer relationships, this role drives process improvements, leverages data for actionable insights, and fosters collaboration across Sales, Customer Service, Supply Chain, and Finance—ultimately supporting business growth and team development.

Responsibilities

Manage pricing execution, customer pricing profiles, pricing segments, strategies, and business rules for domestic and export accounts; Maintain accurate pricing and master data to optimize margins, minimize errors, and ensure accurate order execution; Support the CUPSET expansion initiative, leveraging data and insights to improve pricing accuracy, margin performance, and error rates; Manage accounts receivable, credit evaluations, customer credit limits, and rebates while minimizing delinquency and improving DSO; Review and resolve pricing, credit, and order-related issues, including missing prices, CSR orders, and complex customer inquiries; Partner with Sales, Customer Service, Supply Chain, Finance, IT, and Pricing Bot teams to resolve issues and automate pricing and order processes; Establish and maintain new Sold-to and Ship-to customer accounts and support key-account Accounts Payable relationships; Analyze outpricing, missing price, credit, and order data to identify trends, mitigate risk, and provide actionable business insights; Identify and implement process improvements and operational efficiencies, including automation opportunities and weekly reporting to Business Operations; Provide mentoring, training, and team support, including training CSRs and Business Operations teams on the Order-to-Cash process and supporting high-risk account resolution

Requirements

5-8 years of experience in Financial, Customer Service, and/or strong analytical and problem-solving abilities; Proficiency in ERP systems and Microsoft Office Suite (including advanced Excel and financial analysis tools); Experience in Order processing, SAP, pricing, credit management, and financial operations; Excellent communication, collaboration, and negotiation skills; Attention to detail and high level of accuracy; Understanding of financial statements and credit principles

Nice to have

Bachelor's Degree in Business or similar field is preferred; Knowledge of GST (Global Solutions Team) and RST (Regional Solutions Team) compliance (asset)

Benefits

Medical, dental, and vision benefits; Paid time off plan; 401(k) savings plans; Health Savings Account (HSA); Flexible Spending Accounts (FSAs); Employee Assistance Program; Voluntary Benefits and Employee Discounts; Disability benefits; Life Insurance; Parental leave; Tuition Reimbursement