Principal, Global Partner Process Architect

Position Summary: The Principal, Global Partner Process Architect owns every internal process that shapes the partner's experience transacting with Delinea. This role is the single accountable owner for the health, automation, and continuous improvement of partner portal configuration, teaming, deal registration, partner lead flow, and MDF administration — reporting directly through the Sales Processes organization while working in close daily partnership with the broader Partner Ecosystem team. This role exists to deliver a world-class partner transacting experience. The Partner GPO owns process design, automation and AI roadmap, vendor requirements, and IT requirements for every partner-facing transactional process, and is the point of accountability when partner processes create friction, delay, or risk in the deal lifecycle.

Responsibilities

Own end-to-end configuration and continuous improvement of the partner portal; Own the teaming process; Own the deal registration process; Own partner lead flow processes; Own MDF administration processes; Continuously identify friction points in the partner transactional experience; Build and maintain a rolling automation/AI roadmap; Define and track KPIs/SLAs; Define requirements and participate in vendor evaluations; Translate partner process needs into clear, prioritized requirements for internal IT/Business Systems teams; Partner with IT on UAT and release validation; Work closely with Director of Partner Operations, VP of Partner Experience, and SVP of Partner Ecosystem; Partner with Director of Sales Processes and fellow GPOs; Represent the voice of the partner in cross-functional planning and prioritization discussions

Requirements

6+ years in Partner Operations, Channel Operations, or Sales Operations, with direct experience owning partner-facing systems or processes; Hands-on experience with PRM/partner portal platforms (Channelscaler preferred), deal registration workflows, and MDF administration tools; Track record identifying and resolving process friction using both qualitative (partner/field feedback) and quantitative (process data) methods; Experience writing clear requirements for IT/development teams and participating in UAT and release validation; Strong cross-functional collaboration skills, comfortable operating with a dual reporting relationship across Sales Processes and Partner Ecosystem stakeholders; Experience with channel/partner ecosystems in a B2B SaaS or cybersecurity environment strongly preferred; Bachelor's degree required

Nice to have

Channelscaler; Experience with channel/partner ecosystems in a B2B SaaS or cybersecurity environment

Benefits

Competitive salaries; Meaningful bonus program; Healthcare insurance; Pension/retirement matching; Comprehensive life insurance; Employee assistance program; Time off plans; Paid company holidays; Meaningful work; Culture of innovation; Career progression