Principal Platform Engineer

Flexential is hiring a Principal Platform Engineer in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including Observability, DevOps, ITSM and Integrations. Current platform initiatives include building a next-gen OpenTelemetry observability platform for 40+ data center facilities and platforms using a LGTM stack (Loki, Grafana, Tempo, Mimir); and enabling secure high-velocity SDLC capability enabling paved pathways, engg excellence measurements and devsecops across multiple development teams.

This role sits at the intersection of engineering management and hands-on technical work. You will lead a small team of platform engineers, create/capture requirements, establish and own technical planning and implementation, and be accountable for platform reliability, security, and delivery timelines. This is a high-visibility, high-impact role — the platforms you build will be foundational to Flexential's IT services, as well as enable AIOps and AI infrastructure.

Responsibilities

Lead design, development, deployment and operational management of automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities; Lead, build and manage the Platform Engineering team and function; Plan, build and operate an OpenTelemetry Observability platform with Grafana, Mimir, Loki, Tempo, Alertmanager on Kubernetes/RKE2 using Helm and ArgoCD; Build an automated federated Observability Edge Stack; Design, develop and manage engineering lifecycle platforms for high-velocity secure SDLC using GitLab; Build and operate IaC and CI/CD platforms including GitLab CI/CD, Terraform, Ansible AWX, Helm, and ArgoCD; Own, enhance and operate critical IT platform technologies e.g Boomi for integrations, AWS for Cloud environments; Establish and enforce platform security posture; Build and integrate ITSM capabilities; Define and implement extensibility patterns including AIOps; Partner with IT and business teams; Represent platform engineering in cross-functional architecture reviews and executive-level program updates; Perform other management and technical duties as required; Travel may be required to team or project events.

Requirements

8+ years of relevant technical experience with 2+ years in a management (or Principal-level) role leading a engineering team; DevOps / Platform Engineering - 8+ years, End-to-end ownership of developer/infrastructure platforms; Kubernetes, Helm, ArgoCD, service-mesh, containerized workloads; GitOps / CI-CD - 5+ years GitLab CI/CD, pipeline authoring, infrastructure-as-code delivery; 8+ years of expert level automation frameworks experience with Python, Terraform, Ansible, etc.; Infrastructure (Linux/VM) - 8+ years Linux systems administration, VM lifecycle (VMware vCenter/VCF), Netapp storage and compute provisioning; Working knowledge of Networking - 3+ years, TCP/IP, BGP/OSPF, SNMP protocol; AI tooling – Strong understanding (or 1+ years experience) with MCP, Agentic workflows, SRE workflows e.g AIOps for Anomaly detection, event correlation, alert noise reduction on Prometheus and Grafana stack; Experience with Secrets & Security - 4+ years, CyberArk, Conjur, Vault, or equivalent; RBAC design, compliance boundary architecture; Engineering Management - 4+ years, Hiring, team building, performance management, roadmap ownership for teams of 5+ engineers; Other training and experience may be substituted for the job requirements at the discretion of the manager.

Nice to have

Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies; Experience with design and development of DR test application/automation and process workflows for corporate BCP execution; Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications; Hands-on experience working with BAS / BMS systems in a Datacenter / OT environment.

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program