Principal Product Manager - Customer Experience and AI

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform. This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible.

Responsibilities

Drive Growth Metrics: Own the strategy and execution for key growth levers, specifically focusing on customer outcomes; Prove Customer Value: Develop and defend "strong opinions" on how we demonstrate value to users. You’ll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore; Lead through Influence: As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven; Mentor the Craft: Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before; Collaborate & Navigate: Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads.

Requirements

8+ years in Product Management, specifically within SaaS; proven track record of moving the needle on retention and growth metrics; you bring a perspective on what "good" looks like; can articulate and defend a product vision to all audiences, including the executive team; know that the future of product management and PDLC go through amplifying your efforts through AI; actively trialling and experimenting with tools that help you become a 10x product leader; natural ability to level up those around you; value teamwork and can give/solicit feedback that raises the bar for the entire organization; can empathize deeply with small business owners and champion their cause throughout the design and development process; thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines

Nice to have

Experience in the SMB (Small-to-Medium Business) space; Background in early-stage startups or "internal startups" within larger companies; Experience mentoring senior PMs and setting organizational product standards

Benefits

Celebrate one another’s differences; culture of diversity and inclusion; programs that bring us together on important issues and provide educational opportunities for all employees; opportunities to grow your career; learn different aspects of the business; take on stretch assignments; seek coaching opportunities and professional development opportunities; generous paid time off policy; competitive benefits package that supports the health and well-being of you and your family; health and welfare benefits including paid leave; additional on target commission pay or bonus; work flexibility