Principal Product Manager, Network Economics

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible. As the Principal Product Manager, Network Economics, you will be a principal-level individual contributor owning therapist compensation and incentives: the economic mechanisms that determine whether a client who needs care can find the right therapist, in their state, under their plan, as soon as possible. The role sits where product, economics, and clinical operations meet, and is accountable for business outcomes, not just shipped features.

Responsibilities

Own the incentive system that moves therapist availability toward where clients need it, designed to be targeted, measurable, and reversible; Own the structure and clarity of the therapist compensation model, including what therapists can predict about their earnings and what the model rewards; Define what 'well supplied' means for the network and build the tools and features that close the gap; Build a compelling and sustainable earnings proposition for therapists, using controlled rollouts and rigorous measurement; Incentivize behaviors that create client access, including therapist availability, match acceptance, and continuity of care; Analyze and quantify the impact of every change, then draw conclusions and plan next steps based on data; Partner closely with matching, eligibility, member experience, therapist experience, and provider acquisition; Work cross-functionally with finance, clinical, legal, marketing, data science, and operations to design, approve, launch, and measure changes; Participate in setting strategy and long-term direction for the organization; Own KPIs

Requirements

8-10 years experience in a product role with proven success through measurable impact and increasing responsibilities, including experience owning pricing, incentives, payouts, or supply-side economics in a two-sided marketplace; Super analytical: can build the model, defend it with data science, and explain it to a CFO; Deep understanding of unit and business economics, and a proven ability to balance business, clinical, and technical considerations in a product decision; Knows which decisions to test cheaply and which ones can only be made once, and can tell the difference under time pressure; Strong understanding of marketplace dynamics and two-sided marketplace business models; Sound judgment in ambiguity, can tell when evidence is good enough to act on and explain the call made; A track record of driving cross-functional decisions to a conclusion without authority over the people who have to agree; Excellent written communication, including quantitative arguments an executive audience can act on; Excellent organizational and leadership skills, strong attention to detail, able to work independently

Nice to have

Experience with supply-side economics in a marketplace where supply is labor: ride-hail, delivery, or a professional services marketplace; Experience compensating an independent contractor workforce, and familiarity with the constraints that come with it; Experience in healthcare, insurance, or another business where eligibility and payer rules shape who can serve whom; Fluency with experimentation and causal inference where clean randomization isn't always available

Benefits

Remote work with regular in-person bonding experiences sponsored by the company; Competitive compensation; Performance bonus eligibility; Holistic perks program (including free therapy, employee wellness, and more); Excellent health, dental, and vision coverage; 401k with employer matching contribution; Travel expenses covered for company office visits; Any piece of hardware or software that makes you happy and productive; An awesome community of co-workers