Principal Product Manager, Personalization Lead

Microsoft Commerce is building the platform layer that powers shopping across Copilot, Bing, Edge, and partner surfaces. Personalization is the layer that makes those experiences feel like they know the user: the right products, the right guidance, at the right moment, grounded in the user's intent, history, and preferences. Microsoft Commerce is hiring a Principal Product Manager to own the personalization layer for Commerce, including the user shopping profile, memory and signals, and the personalization models that shape ranking, recommendations, and guidance across every Commerce surface. The role sits inside the Commerce Platform team and consumes the platform's catalog, relevance, and ranking capabilities.

Responsibilities

Define the long-term product vision and roadmap for Commerce personalization, including the shopping profile, memory/signals, and personalization models; Establish how Commerce personalization integrates with the broader MAI memory and personalization systems; Partner with engineering and data science to translate personalization strategy into data requirements, model plans, features, and measurable outcomes; Define how the personalization layer is consumed by the Platform's ranking/relevance systems and by Copilot, Bing, and Edge surface teams; Drive improvements in relevance, recommendation quality, proactive-pick precision, and the freshness and coverage of the user shopping profile; Own the experimentation framework: design tests, define success metrics, and prove personalization lift; Partner with privacy, consent, and legal teams to ensure personalization is transparent, controllable, and trusted; Create clear product requirements, prioritization frameworks, and success metrics for personalization investments; Influence senior stakeholders across Commerce, MAI, and Copilot to align personalization investments with product and monetization priorities; Build and lead a high-performing PM team over time, including direct PM ownership and dotted-line coordination with distributed teams

Requirements

Bachelor's Degree AND 10+ years experience in product management including experience in personalization, recommendation systems, memory/signals, ranking, search, or data/ML-driven product areas; OR equivalent experience

Nice to have

Bachelor's Degree AND 15+ years experience in product management including experience in personalization, recommendation systems, memory/signals, ranking, search, or data/ML-driven product areas; OR equivalent experience; Proven experience building and scaling personalization, recommendation, or AI-driven products for large user bases; Strong understanding of personalization systems, including signals, models, experimentation, and performance measurement; Experience partnering with engineering and data science teams to deliver complex, data-driven product solutions; Demonstrated ability to drive product strategy and execution, connecting investments to customer engagement, relevance, retention, and business outcomes; Effective leadership, communication, and stakeholder management skills, with experience influencing executives and leading cross-functional or matrixed teams