Principal Product Manager, Revenue Cycle Management

The Revenue Cycle Management team is rebuilding the foundational capabilities that support financial workflows across PointClickCare, including the financial record, census, payer management, and transaction processing. The team partners closely with Engineering, User Experience, Technical Writing, platform product teams, Legal, Compliance, Marketing, Sales, Customer Success, Support, customers, and industry partners to create connected, accurate data foundations that enable workflow automation and financial intelligence. As Principal Product Manager, Revenue Cycle Management, you will own the strategy, roadmap, and outcomes for the RCM portfolio in senior care.

Responsibilities

Own the RCM problem space, product strategy, multi-year roadmap, and measurable outcomes for the financial record, census, payer management, and transaction foundations; Build investment cases, quantify expected return, define success metrics, make prioritization trade-offs explicit, and adjust plans based on customer insight and performance data; Represent current and future users by conducting qualitative and quantitative discovery, analyzing revenue cycle workflows, and identifying upstream opportunities across census, payer changes, referrals, and prior authorizations; Partner with Engineering, User Experience, Technical Writers, and product teams using agile practices and Design Thinking to turn ambiguous, high-impact problems into valuable, feasible increments; Define the connected data foundation needed for financial intelligence and workflow automation, and use AI tools responsibly to accelerate research, documentation, analysis, and prototyping in a healthcare environment; Drive adoption and go-to-market success with Marketing, Sales, Customer Success, Support, and other partners, including positioning, launch readiness, training, packaging and pricing input, and adoption tracking; Inspire, energize, and align cross-functional teams around a clear product vision and customer outcomes

Requirements

10+ years of product management or product ownership experience, with a track record of shipping software that customers adopt and value; Bachelor's degree or higher in business, computer science, or a healthcare-related field, or equivalent experience; Health tech experience, ideally involving financial or revenue cycle workflows. Prior RCM experience is not required; Experience owning or significantly shaping a foundational capability, data domain, or shared system used by multiple products or teams, combined with customer-facing product experience; Strong discovery skills across interviews, workflow analysis, usage data, and experimentation, with evidence that direct customer insight has shaped roadmap decisions; Experience owning a roadmap and defending prioritization decisions, including decisions about what not to build; Ability to work with engineers on data, integration, and migration trade-offs and explain the customer impact of technical decisions; Hands-on experience using AI tools to improve work quality, speed, or outcomes, with sound judgment regarding accuracy, data privacy, and compliance; Curiosity, a willingness to challenge the status quo, and the ability to navigate ambiguity in a complex, fast-paced environment; Excellent written and verbal communication skills, with the ability to simplify complex topics for customers, engineers, and executives

Nice to have

Familiarity with financial transactions, ledger or billing data, census, payer changes, referrals, or prior authorization data; Experience with platform product management or close partnership with a platform team; Experience in a health technology SaaS business

Benefits

Benefits starting from Day 1; Retirement Plan Matching (RRSP & 401K); Flexible Paid Time Off; Lifestyle/Wellness Spending Account; Parental & Caregiver Leaves; Fertility & Adoption Support; Continuous Development Support Program; Employee Assistance Program; Learning Programs & Resources; Employee Recognition