Principal Solutions Delivery Manager

We are seeking a Principal Solutions Delivery Manager to act as a senior implementation leader within our Solution Consulting organization. While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations.

Responsibilities

Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments; Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value; Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing; Drive standardization across the team without sacrificing flexibility; Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects; Provide strategic guidance on project governance, stakeholder management, and technical delivery; Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership; Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements; Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR)

Requirements

10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company; Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements); A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs; Exceptional focus on mentorship and leadership development; Outstanding communication, negotiation, and conflict-resolution skills; Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change

Nice to have

Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus

Benefits

Start-up equity; Full health, vision & dental coverage; Catered lunches & dinners for hybrid employees; Commuter benefit; Team building events & happy hours; Flexible PTO; Apple equipment plus home office budget; 401k plan